Byfleet Fire

19 May 2023

Read latest Question and Answers.

Update 9th February 2024 

The extended salvage review period has come to an end, and we are now in the process of arranging for the claimed salvaged items to be collected with the rightful owners.
There are a number of unclaimed items remaining which will be stored for the duration of 12 months. 
We are still open to receive requests to review unclaimed items throughout 2024. Please email and a member of the team will be in touch.
We thank you for your patience and understanding during this process.


Update 1st December 2023

The 28-day ‘salvaged items review period’ has come to an end. We are pleased to report that several customers have come forward to claim their recovered items, and we appreciate the prompt responses from all those who have initiated the ‘reunite process’.

As a number of items remain unclaimed we have decided to extend the salvaged items claim period for these items by an additional 28 days. Customers of our Byfleet store who have not had a chance to view the items should email us at within the next 28 days and our team will take you through the steps of reviewing salvaged items.

We understand that this process may be emotional and challenging. If you have any questions or require further assistance, please don't hesitate to contact us on the above email.


Update 13th October 2023

All items salvaged from the Byfleet fire site have been stored securely and catalogued, we have now begun the process to reunite customers with all salvaged goods.  

Sadly, due to the length and intensity of the fire, very few items have survived, all of which are fire damaged. Notwithstanding these facts, we are committed to reuniting any items we can with their owners.

We have emailed all customers with information on the process for recovery and how to view the items. However, if you had storage at the site at the time of the fire and did not receive the email communication please do not hesitate to contact us on

The cause of the fire is still unknown as the investigation is still ongoing by the Surrey Fire and Rescue Service.


Update 12th September 2023

The demolition works are now complete, and the site fully cleared. Our contractor was able to recover a very small number of items, all of which had suffered extensive damage, but which have now been stored securely off site at another self storage facility.

Our insurers have been made aware of the small number of recovered items and together we are now working with them on how best to return those items to their owners. Where any salvaged customer items are able to be matched up with their owners, contact will be made with those customers.

We do understand that customers want to know whether any of their items have been recovered. We are working as quickly as possible and will contact those customers in the coming weeks.

Update 26th June 2023

Demolition works to commence on Access Self Storage site this week.

Since the fire on 18 May we have been progressing matters as quickly as possible, while the independent investigations into the incident continue.

After the fire, Woking Council’s Building Control team inspected the site and advised that due to the extent of the damage caused by the fire, the building is imminently dangerous and regrettably, it will need to be demolished. The safety of our customers, staff and the public is paramount and given the dangerous nature of the structure and the site still being subject to ongoing investigations, members of the public are not able to access the building.

Contractors for the demolition works have now been appointed and will move onto the site this week. The independent investigations are still ongoing and will continue during the demolition phase of the building.  Until now, investigators have also not been permitted access to the building due to safety concerns, and this next phase of demolition will enable them to continue with their investigations.

During demolition, the contractors will be sensitive to allowing investigators access where it is safe to enter, as well as being aware of the possibility of finding potentially salvageable property belonging to customers. While the prospect of salvaging items is unlikely, we have instructed contractors to take due care during the works and if it appears that there is property which is potentially salvageable, they will notify us and the insurers.

We have maintained a security presence on site since the date of the fire and this 24hr security will remain during the demolition phase of the building.  A process has also been agreed with the demolition contractor to check all vehicles and people leaving the site, as part of our ongoing site security.

We understand the impact the fire has had for so many of our customers and staff. Our support lines have been open since the day after the fire and continue to remain open and 0161 425 7721.

Update 26th May 2023

We are deeply saddened to confirm that our Byfleet store and trade counters experienced a severe fire which started on the evening of Thursday 18th May 2023. The fire service attended promptly.
Thankfully, there were no casualties as a result of the fire, and we would like to extend our gratitude to Surrey Fire Brigade for their exceptional service in response to this incident.
While we are focused on progressing matters as quickly as possible, the safety of customers and staff is paramount. We thank everyone for their patience while we allow the relevant authorities to complete their investigations and inspections.

There are currently three independent and external fire investigators working on the incident.   These include the Surrey Fire and Rescue Service which is looking at regulatory matters, the cause and fire safety, as well as two external investigators representing the building and contents insurers. Their investigations are all ongoing.
Woking Council Building Control have now completed their inspection of the site and advised that due to the extent of the damage caused by the fire, the building is deemed a dangerous structure. Regrettably, it will need to be demolished. 
We fully appreciate how upsetting this news is for our customers and we are now issuing claim forms to customers with Contents Protection. The investigation as to the cause of the fire continues.
Our thoughts and priorities are with our customers.  Our team have been contacting customers since 19th May and should customers have additional questions they can email or call 0161 425 7721

Update 24th May 2023

Update 19th May 2023

On 18 May 2023, Access Self Storage Byfleet experienced a major fire. As a result, all normal services at this site are suspended.

At the time of posting, the emergency services are still in attendance dealing with the incident.

We must ask that the public do not attend the site. Not only are emergency services still in attendance but the remaining structure will be dangerous. At present, we do not know when, if at all, it will be possible for customers to gain access.

However, we can report that no casualties have been reported to us by the fire and rescue services.

At the moment, the cause of the fire is not known, and investigations have begun into the matter.

Customers needing further information please email with any questions you may have.

Press enquiries should be directed to: