Byfleet Fire

30 May 2023

Read latest Question and Answers.

Update 26th May 2023

We are deeply saddened to confirm that our Byfleet store and trade counters experienced a severe fire which started on the evening of Thursday 18th May 2023. The fire service attended promptly.
Thankfully, there were no casualties as a result of the fire, and we would like to extend our gratitude to Surrey Fire Brigade for their exceptional service in response to this incident.
While we are focused on progressing matters as quickly as possible, the safety of customers and staff is paramount. We thank everyone for their patience while we allow the relevant authorities to complete their investigations and inspections.

There are currently three independent and external fire investigators working on the incident.   These include the Surrey Fire and Rescue Service which is looking at regulatory matters, the cause and fire safety, as well as two external investigators representing the building and contents insurers. Their investigations are all ongoing.
Woking Council Building Control have now completed their inspection of the site and advised that due to the extent of the damage caused by the fire, the building is deemed a dangerous structure. Regrettably, it will need to be demolished. 
We fully appreciate how upsetting this news is for our customers and we are now issuing claim forms to customers with Contents Protection. The investigation as to the cause of the fire continues.
Our thoughts and priorities are with our customers.  Our team have been contacting customers since 19th May and should customers have additional questions they can email or call 0161 425 7721

Update 24th May 2023

Update 19th May 2023

On 18 May 2023, Access Self Storage Byfleet experienced a major fire. As a result, all normal services at this site are suspended.

At the time of posting, the emergency services are still in attendance dealing with the incident.

We must ask that the public do not attend the site. Not only are emergency services still in attendance but the remaining structure will be dangerous. At present, we do not know when, if at all, it will be possible for customers to gain access.

However, we can report that no casualties have been reported to us by the fire and rescue services.

At the moment, the cause of the fire is not known, and investigations have begun into the matter.

Customers needing further information please email with any questions you may have.

Press enquiries should be directed to: