How much does storage cost?
Costs depend on your unit size, the store’s location and your duration of stay. You can get a quote online, or contact your local store directly to discuss unit size options and prices.
Why do I need insurance for my stored items?
Insurance of your goods is a requirement under our terms and conditions, and those of all companies in the industry. The insurance cover must reflect a realistic value of the items being stored.
Please take a look below at the Storage Insurance section below for more information.Confirmation of your insurance will be received at move-in.
Does the storage quote I have include insurance?
No. Your quote includes rental and VAT, but not insurance. We can arrange insurance for you – please contact your local store for a quote.
Do you offer a price match on storage?
Yes. We pride ourselves on being more affordable than our competitors. If you receive a like for like competitive quote from a different storage company, please forward it on to your local store. We will evaluate the information provided and make you a better offer.
How can I pay for my storage unit?
We offer a number of payment options ¬– you can spread the cost with a monthly Direct Debit, or make payments using your credit card, debit card or cheque.
We accept most major credit and debit cards apart from American Express or Diners Club. Unfortunately we can’t accept cash payments for storage, but you can pay for packaging materials with cash.
Do I have to pay a deposit for storage?
No. All we require is a £10 reservation fee to hold your storage unit for you, which we deduct from your rental fee when you move in.
For office, car parking, mailbox and office plans, we require a refundable security deposit of a month’s rental (including VAT).
Why do storage prices vary from one store to another?
Storage prices are dependent on location in the same way that property prices are. Put simply, it costs us more to build and maintain our stores in certain locations.
Why do I have to pay in advance for my storage?
We take payments for storage in advance, in the same way as payments are usually taken for property rental. This means we don’t need to carry out credit checks on you. Depending on the payment plan you are on, you may be due a refund if you move out before the end of the month you’ve paid for.
Are there any admin fees when I move in?
There are no additional admin fees, and as you’ve already paid your £10 reservation fee, it will be deducted from your first rental balance.
Unlike our competitors, if you sign up for one of our Direct Debit or Credit Card No Deposit Plans, you won’t be asked for a security deposit, though there is a £2 admin fee for processing payments on a credit card No Deposit Plan.
Are there any hidden storage costs I need to be aware of?
No. There are no hidden costs at Access Self Storage. All our rental prices include VAT, insurance prices are always dependent on the value of your goods, and padlocks can be purchased in store with prices ranging from £10-£16.
Can I claim VAT back?
Yes. If you are a VAT registered company, you can claim VAT back. Please contact HMRC for further information.
Is there a discount if I pay for longer-term storage in advance?
Yes. We offer a range of pre-pay discounts including 2, 6 or 12-month storage terms. For further information, please contact your local store.
How do I change my Direct Debit details and date?
All Direct Debit payments are taken on the first of each month. No changes to this date can be made, but alterations to your account details can be made in store.
Do you carry out credit checks?
No. Credit checks are not part of our move in process, although we do require two specific forms of identification before you can store.
Do I have to pay for 24 hour access?
No. Unlike our competitors, we offer this service completely free of charge.
Do you offer a ‘refer a friend’ discount on storage?
Yes. Subject to conditions and availability, we offer a discount across all Access stores if you refer a friend. Please contact your local store to find out more.
Do you offer a student discount on storage?
Yes. Student storage is available at a 10% discount. To take advantage, please bring a valid NUS card with you when you move in. Also check with your local store, as they may have other discounts for you, too.
Do you charge business rates?
No. We don’t charge business rates.
What happens to my belongings if I miss a payment?
We do our best to make sure this never happens, and will contact you to request payment in advance. However, if you miss a payment or think you will struggle to meet your next monthly payment, please discuss your options with your store manager as soon as possible.
Why have I been charged for my Direct Debit bouncing?
When a Direct Debit is returned by the bank, we charge a small fee to cover the additional costs we incur in processing the payment and arranging an alternative payment.