FAQs

What is self storage?

Self storage is shorthand for ‘self-service storage’. It can mean any space – such as a room, locker or unit – that you can rent on a short or long-term basis to securely store your possessions in.

How does self storage with Access Self Storage work?

We always aim to make the storage process as quick, simple and flexible as possible for both personal and business customers.

The key stages to storing with us are:

• Step 1 - Find out what size unit you need and reserve your space at your local store, either online or by contacting your store directly.
• Step 2 – On moving in day, arrive at the store with your ID. Complete your check in paperwork (or fill it in it online in advance) and sign your Storage Licence Agreement, then move in your items.
• Step 3 - Use our secure storage for as long as you need on a monthly rolling basis.
• Step 4 - When you’re ready to move out, simple give us the agreed amount of notice, before leaving your unit clean and empty.

How do I pay for my storage?

We offer a number of payment options ¬– you can spread the cost with a monthly Direct Debit, or make payments using your credit card, debit card or cheque.

We accept most major credit and debit cards apart from American Express or Diners Club. Unfortunately we can’t accept cash payments for storage or packaging.

Please take a look at our Costs & Payments section below for more information.

What are the stores' opening hours?

Our reception opening hours vary from store to store, but are generally:

08.30-18.00 Monday to Friday

08.30-17.00 Saturday

10.00-16.00 Sunday

Many of our stores also offer free 24 hour access to your storage unit – please see your local store page for more information.