West/North-West London - Full Time, Permanent - £36,411
Ideal for candidates who live within this part of London
The Access Store is the operational heart of the company. The Store Manager is therefore pivotal in ensuring company profitability through the provision of continuous sales activities, excellent customer service and high-level organisational management. 

Job Purpose: Provide support within the designated region and when required.

Key Responsibilities:

The Principle Objective of the Store Manager is to develop and sustain activities that ensure maximum profit and optimum customer service is achieved by the Store. To achieve this, the Store Manager will:

• Ensure a Marketing Plan is in place to achieve the store financial targets, at all times ensuring it is carried out effectively;
• Effectively manage and accurately record all enquiries using CMS;
• Monitor and improve conversion rates and mystery shop scores of all staff through observation and coaching;
• Maintain awareness of local market conditions using competitor surveys and customer feedback;
• All standard and ad-hoc reporting is accurate and timely and follows all current company procedures;
• Carry out quarterly Personal Development Plans (PDP’s) and annual appraisals with all members of the team;
• Coach and support all members of the store team to enable them to achieve their highest level of potential;
• Ensure rota’s are fair to all, approved by the Regional Manager and appropriate to the store;
• Maintain company standards of housekeeping, ensuring all areas portray a professional image;
• Account accurately and fully for all monies received into and paid from the Store;
• Complete all managerial and monitoring duties associated with company compliance;
• Ensuring a safe and healthy environment for customers and staff through accurate completion of company checklists;
• Maintain Health and Safety training records and identify in advance, licences and certificates which are due to expire and book the appropriate training course;
• To comply with Health and Safety legislation and identify and report where action needs to be taken;
• To provide help and support to other stores when required;
• Any ad-hoc duties are completed. 

Customer Sales Advisor