Careers

Customer Sales Advisor 

• Erdington - Full Time, Permanent - £25,500 per annum
• Kingston - Full Time, Temporary - 12 Month Fixed Term, MAT Cover - £26,265 per annum

Job Purpose: to guarantee Access customers an excellent level of service whilst at the same time ensuring the highest level of sales for the Company

Main Responsibilities:

• Deal effectively with sales enquires from customers over the telephone and face to face, advising and selling the range of available services to potential and existing customers

• Maximise every sales enquiry to ensure the store hits its target

• Complete all administrative tasks to ensure compliance with company procedures

• Maintain a clean and tidy store. Will be required to lone work. In instances of lone working or in the Store Manager and Supervisors absence take key holder responsibility.

• Will be required to carry out forklifting.

• Ensure that the store ‘bad debt’ is kept to a minimum. Implementing procedures and controls to recover any bad debt

• Ad hoc duties

Assistant Manager 

• Islington - Full Time, Permanent - £28,136 per annum
  

Job Purpose: to assist with the development of sales activities and to guarantee Access customers an excellent level of service.

Main Responsibilities:

• Contribute to the achievement of the financial targets agreed for the Store
• Identify and suggest opportunities available for increasing occupancy and revenue within the Store on a regular basis.
• Respond effectively to the diverse needs of each customer
• Ensuring the store presents itself to a high standard of cleanliness
• Making sure that all Health & Safety procedures are adhered to for the benefit of customers and staff alike.
• Manage, monitor and adapt the working practices of the Store staff to ensure that the Store is operating to it’s optimum efficiency.
• Assist with the Identification of unit mix issues within the building and identify and communicate any changes that are required immediately (using the Cut & Carve report to substantiate your proposal) in collaboration with the Store Manager
• Identify any store repair & maintenance issues, report and following up.
• Ensure compliance within or of company operational and financial procedures

Relief Manager

• Region 7 - Full Time, Permanent - £30,067 per annum
  commute to locations within South-East England, ideally based in and around Reading/Bracknell.  However, the individual should be willing to cover rest of the stores within the region when needed, i.e. Basingstoke, Guildford, Bracknell, Bristol, Kingston and Reading 
  

Job Purpose: to provide support within the designated region as and when required. To cover the stores within the Region in the absence of the Store Manager or any other staff and to support the Regional Manager. To maximise the sales and profit targets, store compliance and sustain effective relationships within the stores.

Main Responsibilities:

• Provide support and help as directed by the Regional Manager
• Open and close stores as key holder while colleagues are absent
• Promote sales in line with the stores business plan
• Proactively market the store, which will include leaflet drops and business visits
• Ensure the stores achieve their revenue budgets
• As required prepare, present and follow up written quotations for the stores with the Regional Managers guidance
• Maintain and promote excellent financial controls, cash handling, banking and accounting procedures – using the Black Book and 6 of the best as minimum standards
• Ensure that the company administrative systems are maintained and adhered to at all times
• Carry out ad hoc tasks as requested by the Regional Manager

Store Manager

• Bristol - Full Time, Permanent - £36,411 per annum
  

Job Purpose: to develop and sustain activities that ensure maximum profit and optimum customer service is achieved by the Store.

Main Responsibilities:

• Any ad-hoc duties are completed.
  
• Ensure a Marketing Plan is in place to achieve the store financial targets, at all times ensuring it is carried out effectively;
• Effectively manage and accurately record all enquiries using CMS;
• Monitor and improve conversion rates and mystery shop scores of all staff  through observation and coaching;
• Maintain awareness of local market conditions using competitor surveys and customer feedback;
• All standard and ad-hoc reporting is accurate and timely and follows all current company procedures;
• Carry out quarterly Personal Development Plans (PDP’s) and annual appraisals with all members of the team;
• Coach and support all members of the store team to enable them to achieve their highest level of potential;
• Ensure rota’s are fair to all, approved by the Regional Manager and appropriate to the store;
• Maintain company standards of housekeeping, ensuring all areas portray a professional image;
• Account accurately and fully for all monies received into and paid from the Store;
• Complete all managerial and monitoring duties associated with company compliance;
• Ensuring a safe and healthy environment for customers and staff through accurate completion of company checklists
• Maintain Health and Safety training records and identify in advance, licences and certificates which are due to expire and book the appropriate training course;
• To comply with Health and Safety legislation and identify and report where action needs to be taken;
• To provide help and support to other stores when required;

Call Centre Sales Advisor

• Call Centre - Brentford - Full Time, Permanent - £25,500 per annum
  

Main Responsibilities:

• Manage both inbound and outbound sales calls.
• Manage existing customer queries via telephone and email.
• Provide excellent level of customer service to our existing and potential customers and build long lasting relationship with customers.
• Maintain in-depth service knowledge and understanding of Access’ products and service and the features and benefits in comparison to competitors, tailor quotations based on the customers’ requirements and upsell ancillary products.
• Process deposits, communicate the customers’ requirements accurately and schedule follow up contact.
• Ensure accurate enquiry information is stored on the central CRM system with comprehensive information regarding customer requirements.
• Assist with performance reporting.
• Escalate complaints to the appropriate line of authority.
• Comply with all Health and Safety Legislation.
• Any other tasks assigned by the Line Manager and Senior Management

Staff Benefits:

• An excellent career in a fast-growing business

• Training & Mentoring program for great career progression

• Bi-Annual store bonus Scheme

• Company Sick Pay

• Access to exclusive perks via Perkbox membership

• Long Service recognition

• 20 days holiday per year plus bank holidays
  
  

Take a look at some of our latest job openings below, download our application form or contact our HR department on jobs@accessstorage.com

Closing date 7th November 2025.