At Access Self Storage, we're proud to employ some of the most dedicated, knowledgeable and helpful people in the self storage industry.
Our staff members enjoy excellent benefits:
- An excellent career in a fast growing business
- Training & Mentoring program for great career progression
- Bi-Annual store bonus Scheme
- Company Sick Pay
- Access to exclusive perks via Perkbox membership
- Long Service recognition
- 20 days holiday per year plus bank holidays
Take a look at some of our latest job openings below, download our application form or contact our HR department on jobs@accessstorage.com
The following positions are due to close for application on 31/05/22
Assistant Manager:
- Streatham - Full Time - Permanent - £23,400 per annum
- Bracknell - Full Time - Permanent - £23,400 per annum
Job Purpose: to assist with the development of sales activities and to guarantee Access customers an excellent level of service.
Main Responsibilities:
- Contribute to the achievement of the financial targets agreed for the Store
- Identify and suggest opportunities available for increasing occupancy and revenue within the Store on a regular basis.
- Respond effectively to the diverse needs of each customer
- Ensuring the store presents itself to a high standard of cleanliness
- Making sure that all Health & Safety procedures are adhered to for the benefit of customers and staff alike.
- Manage, monitor and adapt the working practices of the Store staff to ensure that the Store is operating to it’s optimum efficiency.
- Assist with the Identification of unit mix issues within the building and identify and communicate any changes that are required immediately (using the Cut & Carve report to substantiate your proposal) in collaboration with the Store Manager
- Identify any store repair & maintenance issues, report and following up.
- Ensure compliance within or of company operational and financial procedures
Customer Sales Advisors:
- Manchester - Full Time - Permanent - £19,760 per annum
- Nottingham - Full Time - Permanent - £19,760 per annum
- Birmingham- Full Time - Permanent - £19,760 per annum
- Northampton - Full Time - Permanent - £19,760 per annum
- Wimbledon - Full Time - Permanent - £21,500 per annum
- Sunbury - Full Time - Permanent - £21,500 per annum
- Basingstoke - Full Time - Permanent - £21,500 per annum
- Kingston - Full Time - Permanent - £21,500 per annum
Job Purpose: to guarantee Access Customers an excellent level of service whilst at the same time ensuring the highest level of sales for the Company
Main Responsibilities:
- Contribute to the achievement of the financial targets of the store
- Identify and quantify the potential available from each customer for increasing occupancy and revenue within the store
- Respond effectively to the diverse needs of each customer
- Ensuring the store presents itself to a high standard of cleanliness
- Making sure that all Health & Safety procedures are adhered to for the benefit of customers and staff alike.
- Comply consistently with all company procedures
Call Centre Sales Advisor
- Brentford - Full Time - Permanent - £19,500 per annum + uncapped commission
Main Responsibilities:
- Manage both inbound and outbound sales calls
- Manage existing customer queries via telephone and email
- Provide excellent level of customer service to our existing and potential customers and build long lasting relationship with customers
- Maintain in-depth service knowledge and understanding of Access’ products and service and the features and benefits in comparison to competitors, tailor quotations based on the customers’ requirements and upsell ancillary products
- Process deposits, communicate the customers’ requirements accurately and schedule follow up contact
- Ensure accurate enquiry information is stored on the central CRM system with comprehensive information regarding customer requirements
- Assist with performance reporting
- Escalate complaints to the appropriate line of authority
Call Centre Team Leader
- Brentford - Full Time - Permanent - Competitive (DOE) + uncapped commission
Main Responsibilities:
- Lead and inspire a team of sales advisors to achieve individual/team KPIs and excellent level of customer satisfaction
- Complete performance reports and submit to Senior Management
- Work with the Management team to identify and deliver positive change and operational efficiencies
- Carry out regular performance reviews and set individual and group objectives by reviewing both live and recorded calls
- To develop staff through coaching, advice and motivational techniques to help the Call Centre team to maximise the potential for revenue development from both inbound and outbound calls
- Prioritise and manage Customer complaints in a professional and efficient manner and escalate to the right level of authority where necessary
- Chair and execute team meetings
- Demonstrate solid commercial awareness
- Assist the field sales team with securing larger contracts