Careers

Our staff members enjoy excellent benefits:

• An excellent career in a fast growing business
• Training & Mentoring program for great career progression
• Bi-Annual store bonus Scheme
• Company Sick Pay
• Access to exclusive perks via Perkbox membership
• Long Service recognition
• 20 days holiday per year plus bank holidays

Take a look at some of our latest job openings below, download our application form or contact our HR department on jobs@accessstorage.com

The following positions are due to close for application on 31/05/22 

Assistant Manager:

• Streatham - Full Time - Permanent - £23,400 per annum
• Bracknell - Full Time - Permanent - £23,400 per annum

Job Purpose: to assist with the development of sales activities and to guarantee Access customers an excellent level of service.

Main Responsibilities:

• Contribute to the achievement of the financial targets agreed for the Store
• Identify and suggest opportunities available for increasing occupancy and revenue within the Store on a regular basis.
• Respond effectively to the diverse needs of each customer
• Ensuring the store presents itself to a high standard of cleanliness
• Making sure that all Health & Safety procedures are adhered to for the benefit of customers and staff alike.
• Manage, monitor and adapt the working practices of the Store staff to ensure that the Store is operating to it’s optimum efficiency.
• Assist with the Identification of unit mix issues within the building and identify and communicate any changes that are required immediately (using the Cut & Carve report to substantiate your proposal) in collaboration with the Store Manager
• Identify any store repair & maintenance issues, report and following up.
• Ensure compliance within or of company operational and financial procedures

Customer Sales Advisors:

• Manchester - Full Time - Permanent - £19,760 per annum
• Nottingham - Full Time - Permanent - £19,760 per annum
• Birmingham- Full Time - Permanent - £19,760 per annum
• Northampton - Full Time - Permanent - £19,760 per annum
• Wimbledon - Full Time - Permanent - £21,500 per annum
• Sunbury - Full Time - Permanent - £21,500 per annum
• Basingstoke - Full Time - Permanent - £21,500 per annum
• Kingston - Full Time - Permanent - £21,500 per annum

Job Purpose: to guarantee Access Customers an excellent level of service whilst at the same time ensuring the highest level of sales for the Company

Main Responsibilities:

• Contribute to the achievement of the financial targets of the store 
• Identify and quantify the potential available from each customer for increasing occupancy and revenue within the store 
• Respond effectively to the diverse needs of each customer 
• Ensuring the store presents itself to a high standard of cleanliness 
• Making sure that all Health & Safety procedures are adhered to for the benefit of customers and staff alike. 
• Comply consistently with all company procedures 

Call Centre Sales Advisor

• Brentford - Full Time - Permanent - £19,500 per annum + uncapped commission

Main Responsibilities:

• Manage both inbound and outbound sales calls
• Manage existing customer queries via telephone and email
• Provide excellent level of customer service to our existing and potential customers and build long lasting relationship with customers
• Maintain in-depth service knowledge and understanding of Access’ products and service and the features and benefits in comparison to competitors, tailor quotations based on the customers’ requirements and upsell ancillary products
• Process deposits, communicate the customers’ requirements accurately and schedule follow up contact
• Ensure accurate enquiry information is stored on the central CRM system with comprehensive information regarding customer requirements
• Assist with performance reporting
• Escalate complaints to the appropriate line of authority
  
  

Call Centre Team Leader

• Brentford - Full Time - Permanent - Competitive (DOE) + uncapped commission

Main Responsibilities:

• Lead and inspire a team of sales advisors to achieve individual/team KPIs and excellent level of customer satisfaction
• Complete performance reports and submit to Senior Management
• Work with the Management team to identify and deliver positive change and operational efficiencies
• Carry out regular performance reviews and set individual and group objectives by reviewing both live and recorded calls
• To develop staff through coaching, advice and motivational techniques to help the Call Centre team to maximise the potential for revenue development from both inbound and outbound calls
• Prioritise and manage Customer complaints in a professional and efficient manner and escalate to the right level of authority where necessary
• Chair and execute team meetings
• Demonstrate solid commercial awareness
• Assist the field sales team with securing larger contracts