Access Self Storage app

How do I download the App to my smart phone?

The Access Self Storage app is available for most iOS and Android phones from the Apple App Store or Google Play Store. Just search for Access Self Storage and install it on your phone.

Apple App Store Google Play Store

Does it cost anything to download or use the App?

No, the App is free to download and use as part of your monthly storage fee. There are no additional charges.

How do I log into the Access Self Storage app?

Log into the app using the same email you used to when you completed your contract with Access Self Storage.

New users just need to “Set your password” via the app login page when you first open the app.

How do I use the Access Self Storage app to enter the store gate, shutters or doors?

Please always use the app to view your personal PIN or QR as the code will change each time you enter and exit.

What do I do if the PIN code does not work?

Ensure you have a good mobile signal to access the app security system. If the PIN code does not work, please contact the store.

Can I use the app to manage my account including viewing my invoices, payments and making a payment?

Yes. Tap the Account Overview button at the bottom of the screen and choose the service you require. You can then view or download invoices, make payments and manager other account options.

Can I use the app to find the address and opening hours of my store?

Yes. Tap on the Info icon at the bottom of the screen to see your store details. You can use the menu at the top of the screen to choose a different store.

What if I don’t have a smart phone to install the App?

If you don’t have a smart phone, please speak with the store to arrange your PIN code to be sent to you by SMS text.

What if I forget to bring my phone with me?

You must have your phone with you so that you can see your current random PIN code.

How secure is my PIN code?

Your PIN can be seen on the App via your personal login to your account. Your PIN is randomised and changes frequently. You can secure your phone as normal with your own phone passcode and optionally other bio-metric security such as fingerprints or facial recognition.

How do I add additional users to my storage account?

In your Account Overview screen tap on Additional Users. You can then add or remove additional users by entering their name and email address, plus accepting terms and conditions.

App FAQ's