Byfleet Fire Questions and Answers

Our Byfleet store and trade counters experienced a severe fire which started on the evening of Thursday 18th May 2023. Surrey Fire and Rescue Services attended promptly and due to their exceptional work were able to extinguish the fire. Thankfully, there were no casualties as a result of the fire.

We do not yet know what caused the fire. Understanding the causes will form an important part of Surrey Fire & Rescue Services investigation, which is ongoing.

The demolition works are now complete, and the site fully cleared. Our contractor was able to recover a very small number of items, all of which had suffered extensive damage, but which have now been stored securely off site at another self storage facility.

Our insurers have been made aware of the small number of recovered items and together we are now working with them on how best to return those items to their owners. Where any salvaged customer items are able to be matched up with their owners, contact will be made with those customers.

We do understand that customers want to know whether any of their items have been recovered. We are working as quickly as possible and will contact those customers in the coming weeks.

Independent investigations into the cause of the fire are ongoing on the site.  All our customers with Contents Protection provided through Access Self Storage should have now received their claim form. If you require a claim form to be reissued, then please contact support@accessstorage.com whereupon a claims form will be issued to you. The claim will then be passed on to a claims handler on behalf of the insurer, which is separate from Access,  in order to be assessed.

Once the claim is initiated the claims process is then managed independently from Access by a claim’s handler on behalf of the insurer.  For all queries, please contact the claims handlers at access@icaltd.com or via the contact details they will have provided directly to you when acknowledging receipt of your claim form.

We intend to rebuild the store and re-open as soon as possible.