What security do you have?
All our storage centres are monitored 24 hours a day, inside and out, by CCTV, and smoke and fire detectors which are linked to BT Redcare. Most facilities have a perimeter fence and gates, as well as individually alarmed storage units which are disarmed by entering an 8 (not 4) digit PIN code.
Our corridors are wide and well lit, and there is a help phone on every floor which is manned 24 hours a day.
Is the storage unit temperature controlled?
The temperature in our storage rooms remains fairly stable – notwithstanding seasonal variations – and is ideal for the storage of normal business items such as stock and equipment. If you are looking to store particularly sensitive items, please contact us for further information on 0800 731 6026. .
Are there any items I can’t store?
You can use your unit to store almost any business item at Access, as long as it:
- Is not against the law
- Is not hazardous or could easily catch fire
- Is not a living thing such as a plant or animal
- Is not cash or something worth a large amount of money
- Is not likely to decompose or fall apart
Can I have my bulk space tailored to my specific needs?
We can accommodate many requirements, but need to know specifically what you want. Please therefore call us on 020 7297 4159 to discuss you needs.
What is the minimum rental period?
The minimum time you can rent a storage unit for is 7 days.
How long can I rent a storage unit?
You can rent a storage unit for as long as you need storage, and can change unit size at any point within that period.
Can I change the size of the unit while I’m storing with you?
Yes. So that you only ever pay for the space you need, you can increase or reduce the size of your storage unit at any time without penalty, or if it’s easier, you can simply rent another locker or storage room.
When and how often can I access my storage unit?
In all our facilities, you can access your storage unit as many times as you like during our extensive reception hours – which are generally 7 days a week. In stores offering 24 hour or extended hours access, using your unique PIN code, you can continue to access your unit as often as you require – at no additional charge.
Do you charge me to access my storage unit?
No we don’t. You can visit your storage locker or unit as often as you like during our store reception hours. Where stores offer extended or 24 hour access, you are free to visit as many times as you want using your PIN code.
What is included in the rental price? Are there any hidden charges?
Your monthly fee includes rent, rates, utilities, maintenance and even VAT (where it is chargeable). We won’t apply an administration fee, and only certain types of payment plan require a fully-refundable deposit. You will require a padlock and insurance cover, and you can purchase these from us, or provide them yourself. Where extended or 24 hour access is available, this is also included in the quoted monthly fee.
When do I pay my rental fee and how often?
In general you pay a monthly basis, on the same day of the month that you moved in or the 1st of the month - depending on the payment plan you choose. Some of our special offers include prepayment options, in which case you will pay for 6 or 12 months up front, on the day you move-in.
How do I pay for my storage unit?
We offer a number of payment options including direct debit, credit card, debit card and cheque. We do not however take payment in cash.
Is insurance compulsory and how is it calculated?
Insurance is a requirement of renting self storage space within the UK. We can arrange storage-specific cover for £5.00 per month per £1,000 of goods insured, with a minimum of £2,000 cover. If you choose to arrange your own policy, your store team will ask you to provide proof of this and advise on what is required.
What are your opening hours?
Our reception opening hours are generally 08.30 – 18.00 Mon – Fri, 08.30 – 17.00 Sat and 10.00 – 16.00 Sun, although many of our stores offer 24 hr access. Please see individual store pages for specific details.
Will you help me unload my goods and get them to my unit?
We offer a forklifting service to unload palletised goods, and you can use our pallet trucks free of charge to move your stock to your unit.
Do you have trolleys?
All our storage centres have both large trolleys and lifts which are for use, free of charge, by our customers. The use of our pallet trucks is also free.
How large are your lifts?
Our lifts are large enough for pallets, but their heights do vary so please check with your storage centre to confirm it meets your needs.
Do you sell padlocks, boxes and packing materials?
We offer a full range of packing materials both in store and online. Our Multi Packs offer significant savings versus buying individual items, and if you order from our online Box Shop, we’ll deliver them to your doorstep.
If you have any more questions, please don't hesitate to contact us on 020 7297 4159. We'll be happy to help.